Provider Experience Survey

Thank you for allowing American Health Group (AHG) to provide pre-certification services for you and your patients. Please assist us in our improvement efforts by taking this brief survey. Thank you in advance for taking the time to make our services even better!


Were your calls routed accurately?
Did you feel the representative was knowledgeable about your particular needs?
Were you able to obtain your patient's authorization decision in a timely manner?
If you work with other pre-certification companies, how do we compare?
How would you rate your overall experience with AHG?
Please provide us with the following:
  • One item we do well
  • One item we can improve on
  • An individual you would like to recognize for superior service
  • Name/Office (if you wish)